5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that most security guard companies are capable of providing the support that property managers want, but also often do not because of a lack of continuing excellent management processes.
Security guard companies are unlike any vendor that a property supervisor usually hires. If you hire a painter, you are able to see whether or not they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it’s crucial to employ a system of verification and quality management to ensure that issues associated with the lack of performing these tasks do not begin to occur.
In this article we will discuss five (5) easy steps to improving your security guard service and attaining everything you picture as your ideal event security London.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your state is among these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security provider and inquire does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent way to display whether the guard is a good match for your property is to conduct a short”interview” to get a sense of the guard and also to describe your expectations. This first dialogue can tell you a good deal about what to expect from that guard and it provides you a chance to request a different guard if you think that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in many circumstances the guard’s orientation to his delegated property isn’t as complete. We predict the orientation to the delegated property”Website Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• How long is each officer educated?
• How long does the security company double lender? (Double banks is the process of experiencing a seasoned guard working in precisely the same time as the new guard.)
Determine the answer to each of the questions and be sure that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your website specific training to acquire an understanding of what goes into preparing a guard to work in your property.
Guard supervision is among the main factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel that their job isn’t important and they begin to find themselves as not as a part of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the two methods of remote oversight that prove most effective are:
In case your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are in your property. These tracking systems permit the security guard company to track the time and log the action of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports which empower the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard provider provides a way of earning sure that each guard is safe and alert. Using guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you aren’t there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop issues with your current security guard company.